Frequently Asked Questions

No account is required to place an order. Add your items to the cart and complete checkout with your delivery and contact details.

Contact customer care as soon as possible if your details need to change. Requests are reviewed before fulfilment whenever the order has not already entered dispatch.

Cash on Delivery (COD) is available. No online payment is collected by the current storefront.

No. Submitting checkout does not collect online payment or create a binding purchase. It sends your order details for review, and Cash on Delivery (COD) is available.

Amorvani reviews the order and prepares it for delivery. Shipping is free across the UAE, orders are typically delivered within 1–5 days, and Cash on Delivery is available.

Orders are prepared in neutral outer packaging with no product names or sensitive descriptions visible on the outside. Product packaging is kept clean, protective, and discreet.

Cart contents stay in your browser. When you submit an order, the order details are sent securely to our order-processing service so Amorvani can review and fulfil your order. Payment card details are not collected online by the current storefront.

Your cart is stored in your browser using local storage so it survives page refreshes. After a successful order, the confirmation is kept in session storage for the current browser tab only. Clearing browser data removes both.

No. Orders use neutral outer packaging without sensitive product names or descriptions on the outside. Inner packaging may be branded where it protects the product or supports presentation.

Yes. Amorvani provides delivery across the UAE.

Order and delivery updates are confirmed through the contact details provided at checkout and by customer care before dispatch.

Orders are typically delivered within 1–5 days.

Yes. Shipping is free across the UAE.

Yes. Cash on Delivery (COD) is available.

Any applicable taxes or import duties are confirmed with you as fulfilment is arranged for your delivery address. They are not added silently at checkout.

Unused and unopened items may be eligible where they remain in their original, undamaged packaging. Contact customer care with your order number to confirm the applicable return window and instructions.

Products that have been opened, used, or installed, or that are otherwise unsuitable for resale for hygiene reasons, may not be returnable.

Contact customer care promptly with your order number and photographs. Customer care will review an appropriate resolution.

Skin needs vary. Review the ingredients and directions before use, perform a patch test where appropriate, and stop use if irritation occurs. The product pages do not replace medical advice.

Check the Material section on the product page, then follow the cleaning guidance shown for that product.

Use a mild, fragrance-free cleanser and warm water unless the product instructions state otherwise. Dry fully before storage and keep products away from direct heat.

Water-based lubricant is compatible with silicone, TPE, and soft materials. Silicone-based lubricant can affect some silicone and soft surfaces, so check the product guidance first.

Clean TPE promptly after use and dry it completely, because porous materials hold moisture and residue. Replace porous products periodically or sooner if the surface becomes tacky or difficult to clean.

Allow products to air-dry fully, then store them separately in a clean, dry place away from direct heat and sunlight. Avoid leaving soft materials pressed against each other.

Email [email protected], or use the contact form to prepare a message in your email application. The form does not store your message on this website.

Yes. The website WhatsApp links open a chat with the Amorvani Business number configured for the storefront. Email remains available at [email protected] if you prefer.

Amorvani aims to respond to customer care requests in a thoughtful and timely way. Requests that need order or delivery review may take longer than general product questions.